Sports / Mobile
This page sets out the legal framework that applies when you access live123, covering your rights, our policy scope, and the routes available if you need to raise a question or request a change. Access and eligibility depend on local law and are available only in regions where local law permits.
Our legal terms govern every interaction you have with this platform — from the moment you open an account through to how transactions are recorded and how disputes are handled. These terms are not exhaustive legal advice; they describe the rules we operate by and the choices available to you as an account holder. Where you use FPX online banking or Bank Transfer to fund your account, the transaction record appears in your account wallet and is subject to the same policy terms as any other activity on the platform. We do not impose hidden conditions on payment methods, but certain payment rails may carry their own bank-level terms that sit outside our control. Eligibility to access live123 depends on local law in your region. We do not make representations about legal status in jurisdictions we cannot verify, and you are responsible for confirming that access is permitted where you are located. If local law changes in a way that affects your region, the relevant section of this policy will reflect that update. Any material change to these terms will be communicated through a notice on the platform before it takes effect, giving you time to review before continuing.
Not every aspect of your experience sits within the same policy boundary. Understanding where our terms apply — and where they stop — helps you know which route to take when something needs resolving.
Login credentials, account verification steps, session controls and the rules that govern suspension or closure all sit firmly within this policy. If your access is restricted, the reason and next step will be shown in your account.
Deposits and withdrawals processed via FPX or Bank Transfer are covered by our transaction terms. The record of each transaction is kept in your account wallet. Disputes about an individual transaction should be raised through the support route on this page.
Game titles, odds, and promotional content displayed on the platform fall under our content terms. We are responsible for what we publish here; we are not responsible for errors in third-party data feeds that affect live scores or market prices.
Payment processors, game studios and external services linked from this platform operate under their own terms. We do not control those terms and cannot be held to obligations that belong to a third party. Where a third-party link is present, this policy stops at that boundary.
You are not a passive party under these terms. There are concrete steps you can take to review what we hold, correct what is wrong, and escalate what remains unresolved. These rights are part of how we run account services — not a special process you need to request separately. To review your transaction and session records, log in and open the account history section. The records shown there reflect what we have on file. If a record looks incorrect — for example, a transaction amount does not match what your FPX or Bank Transfer statement shows — you can raise a correction request directly through the support chat or by email. We will check our records against the payment gateway log and respond with findings. For broader policy questions — such as how long we retain your data or what happens to your account wallet if access is suspended — the fastest route is the live support channel. Requests to update personal details tied to your account follow the verification steps shown on the account settings page.
Log in and open account history to see the full transaction and session log. This is the authoritative record of activity on your account. If a line item looks wrong, note the date and amount before contacting support.
Personal details registered to your account — name, contact number, email — can be updated by following the verification steps in account settings. Some changes require identity confirmation before they take effect.
If something in these terms is unclear or you believe an action was taken in error, contact us via the support routes listed on this page. Give the relevant account ID and a brief description so we can locate the correct record quickly.
You can ask what data we hold and how long we retain it. Submit the request through email support; responses are provided based on what we can verify against your account ID and the contact method on file.
Policy questions and account corrections are handled through these direct channels. Have your account ID ready when you contact us — it shortens the verification step and gets your question to the right team faster.
The fastest path for policy clarifications, account access questions and transaction disputes. Open the chat widget from any page while logged in. The support team can view your account record directly during the session.
Use email for written policy requests, data-handling queries or situations where you need a documented response. Include your account ID and the specific policy section your question relates to so we can respond precisely.
The help centre inside your account dashboard contains policy summaries, step-by-step account correction paths, and links to raise a formal request. Accessible on mobile after login — no separate app needed.
We maintain a clear record of what we collect, how we store it and how long we keep it. This section covers the practical mechanics of how your data moves through our platform.
We collect the details you provide during account registration and the transaction records generated by activity on the platform, including FPX and Bank Transfer logs. We do not collect data beyond what is needed to run your account and process payments.
We use session cookies to keep you logged in and to remember your last-used account state. Analytics cookies help us understand how the platform is navigated. You can adjust cookie preferences in your browser settings; some features require session cookies to work correctly.
Transaction records are retained for the period required to resolve disputes and meet our operational obligations. If you close your account, we will advise on the retention period that applies to your records before deletion is completed. Requests are handled through email support.
Access to your account is controlled by the credentials you set. We apply standard encryption to data in transit. If you believe your account has been accessed without your consent, contact live support immediately and follow the account security steps shown after login.
These are the questions we get most often about how our legal terms work in practice. If yours is not here, the support routes above are the quickest path to a direct answer.
Yes. Eligibility to access live123 depends on local law and is available only in regions where local law permits. We do not make legal determinations on your behalf. You are responsible for confirming access is lawful in your location before proceeding.
Log in to your account and open the account settings page. The details held there reflect what we have on file. For a formal data-handling request — including what we retain after account closure — submit the request through email support with your account ID.
Note the date, amount and transaction reference shown in your account wallet, then contact us via live chat or email. We will cross-check that record against the FPX payment gateway log and provide findings. Keep your bank statement handy as supporting reference.
Yes. Submit a deletion request through email support. Some records must be retained for the period needed to resolve open disputes or meet operational obligations — we will explain the applicable retention period before any deletion is carried out.
The current policy is shown on this page. If we make a material change, a notice will appear on the platform before the update takes effect so you have time to review. You do not need to check back on a schedule — we will surface the change to you.
If access to your account is suspended, the balance in your account wallet is not forfeited automatically. The reason for suspension and the steps to resolve it will be communicated to you. Raise a query via email or live chat with your account ID to get a direct response on your specific case.