Sports / Mobile
This page sets out how live123 collects, uses and protects the information tied to your account, your transactions and your activity on this platform. Where access or eligibility is discussed, it depends on local law and is available only where local law permits.
When an account is opened on live123, we collect the details entered during registration — name, contact information and identity verification material — along with transaction records tied to payment methods such as FPX and Bank Transfer. This data is held to operate the account, process transactions and respond to support requests. We do not sell account data to third parties. Session data, including page visits and feature interactions, is collected via cookies and similar tools to keep the platform working correctly on mobile and desktop. Payment records are retained as long as the account remains active and for the period required by applicable financial record-keeping rules. Where local law in Malaysia requires a specific handling standard, we follow that standard. If any aspect of data handling changes in a material way, we update this page and note the effective date at the bottom. The current version of this policy applies from the date shown below. Questions about how specific data is used can be directed to our support channel at any time.
Not every part of your experience on live123 falls under the same privacy rules. This section separates what this policy covers from what it does not, so the boundary is clear before taking any account action.
Login sessions, password changes and account-level settings are covered. Data entered at the account page is stored and processed under this policy. Steps to review or correct this data are described in the rights section below.
Payment records from FPX and Bank Transfer go through their respective financial rails. live123 holds the transaction reference on its side; the payment provider holds its own record independently and under its own privacy terms.
General browsing — game lobby pages, sports markets, promotional content — generates session logs. These are used only for platform performance and are not linked to your identity unless you are logged in.
Links or integrations that lead outside this platform — including external payment gateways or identity verification services — are governed by those third parties' own policies. We cannot control or speak for data held on their systems.
Your account on live123 holds a record of your personal details, payment history and session activity. At any point you can request a copy of what we hold, ask for inaccurate details to be corrected, or raise a question about how a specific data point is being used. These requests are handled through the support channel — reach out via live chat or the contact form and identify the specific record in question. For corrections to core account fields such as name or contact number, the account settings page shows the editable fields directly; follow the verification steps shown there. If a data question cannot be resolved through the standard support route, escalation options are explained in the response to your first request. Requests are acknowledged and we aim to respond within a reasonable period. Availability of specific rights may depend on applicable law in your region.
Submit a data access request through the support channel. Specify the data type — account details, transaction history or session logs — so the response addresses the right record.
Editable fields in account settings can be updated directly after passing the verification step shown on that page. For fields that cannot be self-edited, contact support with the correct information.
If a specific use of your data is unclear, the support team can explain the context for that record. Use the live chat or contact form and reference the data point in question.
Where applicable law in Malaysia provides additional rights over personal data — such as deletion or restriction — the support team will advise on what is available for your account region.
Privacy questions, data correction requests and policy queries each have a clear route. Picking the right channel means a faster, more specific response without repeating details across multiple threads.
Open the live chat widget from any page after logging in. State that the query is privacy-related so it is routed to the right team. Suitable for account-level data questions and correction requests.
The contact form is accessible from the support page without login. Use this route for written data access requests or if the query involves transaction records tied to FPX or Bank Transfer payments.
Several personal data fields — name, contact number, linked e-wallet — can be reviewed and updated directly in account settings after passing the on-screen verification step. No support ticket is needed for self-editable fields.
Each element below reflects the actual handling practice on this platform — not an abstract commitment. If a specific element is unclear, the support channel is the place to ask.
Cookies keep the session active and remember account preferences across mobile and desktop. Session logs track page-level activity for platform performance only. Cookie settings can be adjusted through the browser; turning off non-essential cookies does not affect account login or payment processing.
Account access is protected by the credentials set during registration. Changing a password or linked contact detail requires passing the verification step shown on the account settings page. We do not request credentials through any channel outside the official login and settings flow.
Account data is held while the account is active. Transaction records tied to FPX and Bank Transfer are kept for the period required by applicable financial rules. When an account is closed, retention follows the relevant legal requirement rather than an internal schedule.
When this policy changes in a way that affects account holders, the page is updated and the effective date is revised at the bottom of this document. The current version always reflects the live practice. Continued use of the account after an update means the updated policy applies.
The answers below cover what account holders ask most often about data handling, access rights and contact routes. If a specific situation is not addressed here, the support team can assist through live chat or the contact form.
Registration collects name, contact details and identity verification material. Once active, the account also generates transaction records from FPX or Bank Transfer payments and session logs from platform use. All of this is described in the policy details section above.
Some fields — name, contact number, linked payment details — are editable directly in account settings after the on-screen verification step. Fields that cannot be self-edited require a support request through live chat or the contact form, with the correct information provided.
We do not sell account data. Data is accessed internally to operate the account and process transactions. Payment rails such as FPX and Bank Transfer hold their own records independently. Third-party services accessed through the platform operate under their own privacy terms.
Transaction records are kept for as long as the account is active and for the period required by applicable financial record-keeping rules after the account closes. The exact period follows the relevant legal requirement for the account region.
Cookies maintain session state and remember platform preferences across mobile and desktop. Non-essential cookies can be disabled through browser settings without affecting account login or payment processing. Essential cookies required for the session to function cannot be turned off.
Send the request through live chat or the contact form on the support page. Identify the data type — account details, payment history or session logs. Deletion rights depend on applicable law in the account region; the support team will advise on what is available for your situation.